Frequently Asked Questions
Find answers to the most common questions about shopping with us.
Orders & Delivery
How long does delivery take?+
Standard delivery takes 2–5 business days across Punjab and Sindh.
Is there free delivery?+
Yes! Orders above Rs. 3,000 qualify for free delivery. Orders below this threshold have a flat Rs. 200 shipping fee.
How can I track my order?+
Visit our Track Order page and enter your order number and phone number to see real-time status updates.
Can I change or cancel my order?+
You can request changes or cancellation within 1 hour of placing your order by contacting our support team.
Payments
What payment methods do you accept?+
We accept Cash on Delivery, EasyPaisa, JazzCash. Credit/debit card payments are coming soon.
Is Cash on Delivery available everywhere?+
Cash on Delivery is available in most areas across Punjab and Sindh. Some remote areas may require advance payment.
When will I be charged?+
For COD, you pay when you receive your package. For EasyPaisa / JazzCash and other wallet transfers, payment is collected at checkout.
Returns & Refunds
What is your return policy?+
We offer a 7-day return policy for most products. Items must be unused and in original packaging.
How do I return a product?+
Contact our support team with your order number, and we'll arrange a pickup or provide return instructions.
How long do refunds take?+
Refunds are processed within 5–7 business days after we receive and inspect the returned item.
Account & Security
Do I need an account to shop?+
No, you can checkout as a guest. However, creating an account lets you track orders and save your information.
Is my personal information secure?+
Yes, we use 256-bit SSL encryption and never share your data with third parties.
Still have questions?
Our support team is happy to help. Contact us →